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FULL PAYMENT & CANCELLATION POLICY

Apex Med Mobility — Payment & Cancellation Policy

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Updated: December 10, 2025

Payment Policy

  • Payment is required at booking unless a facility billing agreement is approved.
  • Transportation will not be provided without confirmed payment.
  • Returned or declined payments must be resolved before future scheduling.

Cancellation Policy (Final)

All cancellations made less than 24 hours before pickup, including same-day cancellations, will be charged the full fare.
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Request cancellations via:
📩 support@apexmedmobility.com
📞 (936) 449-0894

No-Show Policy

  • 0–5 minutes: Free grace period.

  • 5–15 minutes: Wait time billed at $1.50/min.

  • After 15 minutes: Trip marked as no-show and billed in full.

Trip Modification Policy

  • Changes to time, destination, or return pickup depend on availability.
  • Additional wait time, mileage, or service adjustments may incur additional charges.
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